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Management

VIDEO: 4 steps to world class customer service, explained in 100 seconds

Dennis Snow led a discussion at the Work Truck Show in Indianapolis, Ind. Tuesday on customer service and how to create a "World Class Service Organization." Snow, President, Snow & Associates, Inc., honed ...

Strategies For Terminating Employees

Dismissing an employee is a difficult but necessary aspect to operating a business. Sometimes employees must be let go. It’s the way of the world. In situations where you are forced to dismiss ...

Used Truck Association to hold training events

The Used Truck Association has announced a series of regional sales training events, Selling for Success. UTA says these two-day training seminars are all about sales — how to sell used and even ...

Financing Your Expansion

Research your options when deciding to grow your business By Lucas Deal, Associate Editor lucasdeal@randallreilly.com It takes a lot of work and careful planning to expand your business. You have to make major changes to ...

Managing Millennial Workers

Taking a new approach with these young employees will strengthen your relationship By Lucas Deal, Associate Editor lucasdeal@randallreilly.com Every generation that enters the workforce permanently changes it. From the Baby Boomers 50 years ago to ...

Now Is The Time To Learn About Natural Gas

As fleets show interest in alternative fuels, it’s important for you to keep up By Lucas Deal, Associate Editor lucasdeal@randallreilly.com To be successful in the heavy-duty dealer market, you have to evolve and grow. Truck ...

It’s Not How Much You Have That Matters

When it comes to data on your customers and prospects it is more about quality than quantity. By Denise L. Rondini, Executive Editor drondini@randallreilly.com These days everyone seems to be inundated with data. So much ...

Defining Your Value Proposition

Knowing What You Represent Can Increase Customer Loyalty By Denise L. Rondini, Executive Editor drondini@randallreilly.com Although every dealership intrinsically has a value proposition, many dealer principals have not taken the time to define it properly, ...

Fleet Service And Your Dealership’s Future

Making changes to your service processes can lead to increased post-warranty service work. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Fleets of all sizes are part of the customer base at most dealerships. Maintaining and ...

Each One Teach One

Interns can bring value to your dealership. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Talk to almost anyone in the trucking industry and you will hear the same thing: There are not enough young people ...

Securing Your Dealership

Some common sense practices coupled with technology can help keep your dealership safe from thieves. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Truck dealerships are as vulnerable to theft as any other business. And unfortunately, ...

It Could Happen To You

Embezzlement is not just something that happens in large companies. It happens in small businesses, too,  and often is perpetrated by a trusted employee. By Denise L. Rondini, Executive Editor drondini@randallreilly.com   Believe it or ...

Preparing For The Buy/Sell Process

Performing a self-evaluation can help avoid headaches. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Although the market for buying and selling businesses is improving, Stephen Dietrich of the law firm Greenberg, Traurig, LLP, says there ...

Do You Need A Board Of Directors?

Having additional experts help you make major decisions can help your dealership. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Corporations are required to have a board of directors, but a business that is set up ...
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Successful Dealer Award

Click here to read about the award and see the nominees for this year's award.