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Operations

Sales managers key to sales staff success

Sales staff are generally only as effective as those who lead them, making an effective sales manager an integral part of a successful dealership. While management styles differ from person to person, an ...

Streamlining your hiring process

There is no perfect one-size-fits-all process for hiring employees. Every situation is different, but that doesn’t mean you shouldn’t have a plan. A little variance is necessary; a lot of variance can lead ...

Selling Your Business with Social Media

Facebook isn’t just for college kids anymore; it’s a must for your business. By Lucas Deal, Associate Editor lucasdeal@randallreilly.com In this day and age, nearly everyone has an online presence. The Internet is available almost ...

The benefits of year-round purchasing

Sales pick up in December; but you can help your customers year round. By Lucas Deal, Associate Editor lucasdeal@randallreilly.com It is not uncommon for businesses to increase their leasing and equipment finance rates in December, ...

Collision Repair Centers Present Big Opportunity For Dealers

Proper people and processes can lead to big profits. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Only about 20 percent of truck dealers currently operate collision repair centers, according to Mark Martincic of KEA Advisors. ...

Tips For Improving Used Truck Sales

Knowing the market, using the Internet and establishing  proper pricing can bolster profits. By Denise L. Rondini, Executive Editor drondini@randallreilly.com The good news is that used truck values are high. The bad news is there ...

Controlling Insurance Costs

Keeping a sharp eye on your business can keep your premiums low. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Insurance premiums represent a significant cost to most dealerships. In fact, according to Zurich Services Corporation, ...

Perfecting Performance Appraisals

Annual employee reviews often strike fear in the hearts of employees and managers alike. Putting a process in place can make them less painful for all concerned. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Performance ...

Aftermarket Update 2012

The aftermarket is seeing some growth, but it is happening at a slow pace and economic and political uncertainty are keeping things from really taking off. By Denise L. Rondini, Executive Editor drondini@randallreilly.com While everyone ...

Firing Right — Part 3

Whether you are firing an employee for non-performance or for conduct-related issues, you need to be aware of the legal issues surrounding termination. By Denise L. Rondini, Executive Editor drondini@randallreilly.com The good news for most ...

The Green Dealership

There are a number of ways to make your dealership energy efficient. By Denise L. Rondini, Executive Editor drondini@randallreilly.com These days you can’t escape the emphasis on green and sustainability. It’s no longer something reserved ...

Firing Right — Part 1

There are procedures to follow when terminating someone for performance issues and repeated policy violations. By Denise L. Rondini, Executive Editor drondini@randallreilly.com   No business owner or manager likes to terminate an employee, but sometimes it ...

Firing Right —Part 2

The time spent investigating and documenting conduct  issues can protect you later. By Denise L. Rondini, Executive Editor drondini@randallreilly.com It is never easy to fire an employee, yet sometimes it is necessary because of conduct ...

Today’s HR Challenges

Technology tools can ease woes and streamline the process. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Hiring, onboarding, training, firing, environmental health and safety regulations, workers’ comp, pay plans. The list of human resource related ...
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Successful Dealer Award

Click here to read about the award and see the nominees for this year's award.