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QR codes have heavy-duty applications

Huey Lewis and the News made it “Hip to be Square” in 1986. Now, 27 years later, manufacturers of heavy-duty trucks are catching on. QR Codes — a square barcode-like decal affixed to goods ...

Balancing act: Technology and technical training

Dealers across the country invest hundreds of thousands of dollars annually in technology upgrades and technician training. Mike and Joe Nacarato just poured millions of dollars into their new Volvo truck dealership in ...

Avoiding OSHA violations

Understanding the potential for violations can help you avoid them. By Lucas Deal, Associate Editor lucasdeal@randallreilly.com You never want to have to shut down your service department due to OSHA citations or violations. Time lost ...

How are you paying your technicians?

Having a strong payment structure can help your dealership keep quality technicians. By Lucas Deal, Associate Editor lucasdeal@randallreilly.com A major key to keeping dealer’s service department running smoothly is quality technicians. When you have quality ...

The Servicing Needs Of Medium-Duty Customers

Quick repair turnaround and parts availability are critical. By Denise L. Rondini, Executive Editor drondini@randallreilly.com To be successful meeting the needs of medium-duty customers, dealers need to make sure they recognize and respond to ...

Avoiding Obsolete Parts

Having old parts in your inventory wastes valuable space and costs you money. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Parts that sit on your shelf month after month not only aren’t making you any ...

One Solution To The Technician Shortage

A look at one program that is training the technicians of the future. By Denise L. Rondini, Executive Editor drondini@randallreilly.com It’s no secret that there currently is a shortage of qualified diesel technicians. And, according ...

What Fleets Want

A variety of factors influence a fleet’s decision about where to get its vehicles maintained and repaired. By Denise L. Rondini, Executive Editor drondini@randallreilly.com If you ask fleet maintenance managers what they value most in ...

Safely Servicing Hybrids

Be aware of the hazards involved in servicing hybrid-powered vehicles. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Shop safety is something all dealers strive for. It starts with assessing the risks you will face, then ...

Inventory Management Tips

Understanding your market and paying close attention to processes can improve the efficiency of your parts department.   By Denise L. Rondini, Executive Editor drondini@randallreilly.com   To ensure your parts department operates as efficiently as possible, you ...

Making CSA Work For You

You can take advantage of CSA to improve your business. By Denise L. Rondini, Executive Editor drondini@randallreilly.com   At this point, most fleets have had some interaction with the Federal Motor Carrier Safety Administration’s The Compliance, ...

New Bulk Oil Licensing & Certification

New program designed to ensure quality of oil sold in bulk. By Denise L. Rondini, Executive Editor drondini@randallreilly.com Diesel engine oil has a big job to do given the tight tolerances of today’s emissions compliant ...

Remanufacturing Update

Today’s reman parts are not only “green,” but also economical and reliable.   By Denise L. Rondini, Executive Editor, drondini@randallreilly.com                 Remanufactured truck components have been available for a long time, but recently they are receiving ...

Going Mobile

It may be time to take your maintenance and repair services directly to the street   By Denise L. Rondini, Executive Editor drondini@randallreailly.com   Time is a precious commodity for most fleets. Every minute a truck is ...
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