Service
Huey Lewis and the News made it “Hip to be Square” in 1986. Now, 27 years later, manufacturers of heavy-duty trucks are catching on.
QR Codes — a square barcode-like decal affixed to goods ...
Dealers across the country invest hundreds of thousands of dollars annually in technology upgrades and technician training.
Mike and Joe Nacarato just poured millions of dollars into their new Volvo truck dealership in ...
Understanding the potential for violations can help you avoid them.
By Lucas Deal, Associate Editor
lucasdeal@randallreilly.com
You never want to have to shut down your service department due to OSHA citations or violations. Time lost ...
Having a strong payment structure can help your dealership keep quality technicians.
By Lucas Deal, Associate Editor
lucasdeal@randallreilly.com
A major key to keeping dealer’s service department running smoothly is quality technicians. When you have quality ...
Quick repair turnaround and parts availability are critical.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
To be successful meeting the needs of medium-duty customers, dealers need to make sure they recognize and respond to ...
Having old parts in your inventory wastes valuable space and costs you money.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
Parts that sit on your shelf month after month not only aren’t making you any ...
A look at one program that is training the technicians of the future.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
It’s no secret that there currently is a shortage of qualified diesel technicians. And, according ...
A variety of factors influence a fleet’s decision about where to get its vehicles maintained and repaired.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
If you ask fleet maintenance managers what they value most in ...
Be aware of the hazards involved in servicing hybrid-powered vehicles.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
Shop safety is something all dealers strive for. It starts with assessing the risks you will face, then ...
Understanding your market and paying close attention to processes can improve the efficiency of your parts department.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
To ensure your parts department operates as efficiently as possible, you ...
You can take advantage of CSA to improve your business.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
At this point, most fleets have had some interaction with the Federal Motor Carrier Safety Administration’s The Compliance, ...
New program designed to ensure quality of oil sold in bulk.
By Denise L. Rondini, Executive Editor
drondini@randallreilly.com
Diesel engine oil has a big job to do given the tight tolerances of today’s emissions compliant ...
Today’s reman parts are not only “green,” but also economical and reliable.
By Denise L. Rondini, Executive Editor, drondini@randallreilly.com
Remanufactured truck components have been available for a long time, but recently they are receiving ...
It may be time to take your maintenance and repair services directly to the street
By Denise L. Rondini, Executive Editor
drondini@randallreailly.com
Time is a precious commodity for most fleets. Every minute a truck is ...