X

Daimler Elite Support program booming

Jason Cannon March 27, 2013

An increasing number of Daimler Trucks North America’s (DTNA) dealers are investing their resources into becoming Elite Support certified.

As part of the certification process, Freightliner and Western Star dealers are required to demonstrate proficiency in different areas such as service and parts processes, technical and operational training and customer amenities.

On average, dealer certification achievement takes seven months.

“We’re particularly pleased with dealer retention and the sustaining power of Elite Support,” Martin Osborne, general manager, distribution network development at DTNA says.

DTNA says the company now has 95 Elite Support Certified dealers and another 63 in the process of making improvements to become certified.

For more of Daimler’s Elite Support program, see our sister site’s, Truck Parts & Service, report here.

Poll

Have you revised your truck sales forecast for 2015 in the past 6 months?

Latest

Peterbilt concludes 75th anniversary show in California

Bendix Spicer investing $8.7 million in manufacturing facility

KPA rolls out upgrade of myKPAonline

Popular

Albuquerque tech takes top Rush honors

DAY 2 GALLERY: Rush Truck Center Tech Rodeo

Navistar narrows losses, posts 4Q net loss

Successful Dealer Award

Click here to read about the award and see the nominees for this year's award.