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Eaton rolls out Roadranger used truck warranty program

Jason Cannon November 13, 2013

Eaton announced Wednesday a new Roadranger used truck program for the North American Class 6, 7 and 8 trucks, featuring extended warranty options available for up to eight years and 1 million miles on transmissions, and up to five years and 500,000 miles on clutch components.

The program consists of five elements: a used truck Extended Protection Plan (EPP); factory remanufactured transmissions; clutches; Roadranger lube offerings; and, information on earlier generation Eaton automated transmissions. A series of customer training resources are also included in the program along with aftermarket offerings from Eaton.

“Used truck registrations grew a little more than nine percent in the first half of 2012, indicating demand within the secondary market is solid,” says Dave Karnes, director, Roadranger Field Sales and Marketing, North American – Truck.

An industry study conducted by the Americas Commercial Transportation (ACT) Research, Co., between September 2012-2013, shows the North American used truck market for Class 6-8 vehicles at nearly $12 billion.

Eaton says its new program offers customers the option to purchase extended protection plans for three product areas: the existing Eaton manual and automated heavy- and medium-duty transmission; the existing transmission with an existing Eaton heavy- or medium-duty clutch; and, the existing transmission but with a replacement clutch, and all of the programs can be purchased under one, two or three-year warranties.

A dedicated web site features detailed sales literature and sales training resources, a specific section on the warranty guidelines, and a quick start video for customers along with driver’s instructions for both the UltraShift and AutoShift transmission offerings.

“We have compiled a comprehensive set of tools to help used truck salespeople showcase Eaton’s commitment to our products and support those customers who rely on these products,” Karnes said.

All Eaton products are backed by the Roadranger network, which includes more than 200 drivetrain professionals throughout North America. For more information visit www.eaton.com/roadranger, where the latest product information is available, as well as service, parts and training assistance, 24 hours a day. Experts are available in the Roadranger Call Center by dialing 1-800-826-HELP (4357) in the U.S. and Canada. In Mexico, dial 01-800-826-4357.

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