April 23, 2014
Technicians at Four Star Freightliner locations in Tifton, Ga. and Valdosta, Ga. are now equipped with the specialized software they need to better serve customers with Allison transmissions that are out of warranty.
Four Star recently invested in the Allison diagnostic software so that technicians can properly troubleshoot and diagnose issues with the product, the company says.
“We are now able to read the trouble code and monitor the trans computer data, which gives us the direction we need to properly diagnose any problem,” says Scott Dixon, fleet services manager.
Dixon led the effort to get the diagnostic software at the Ga. locations. He said having the software makes Four Star a one-stop shop for the customer.
“Instead of customers having to drive miles to get work done on their out-of-warranty Allison transmissions, they can do it right here in Tifton and Valdosta, creating a huge convenience for them,” he says.
The Four Star location in Tallahassee, Fla. already is able to provide this service to Allison customers that are both in and out of warranty.