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Hadley wins customer value award

Successful Dealer Staff January 8, 2014

Frost & Sullivan has awarded Hadley its 2013 North America Frost & Sullivan Award for Customer Value Leadership. Frost & Sullivan selected Hadley for the award based on its recent analysis of the commercial vehicle driver safety and convenience markets.

Hadley’s selection is the result of its SmartValue product, which Frost & Sullivan notes provides excellent value for fleets and drivers and significantly increasing driver safety and comfort, reducing the time needed for drop-and-hook operations and improving fleet fuel economy. Using this innovative system, fleets can also limit driver shortages, enhance driver job satisfaction, and reduce injuries, therefore lowering insurance claims.

According to Frost & Sullivan, SmartValve is built upon the same platform as Hadley’s established Smart Air Management System. Traditionally, electronic height control systems have had a separate sensor, electronic control unit (ECU) and valve manifold, and have required considerable space and labor for installation. Frost & Sullivan says SmartValve eliminates the need for either by integrating the sensor, electronics, and valve in a compact single device. It is also versatile, offering multiple lever lengths and orientations to cater to a wide range of tractor-trailer combinations.

“SmartValve can raise the tractor frame over ride height, reducing the effort needed by drivers to couple the trailers at many different ride heights,” says Saideep Sudhakar, analyst at Frost & Sullivan. “New hours-of-service regulations place a premium on drivers’ time, so the product provides key value to fleets through superior utilization of time and effort.”

Each year, Frost & Sullivan says it presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers. The award recognizes the company’s focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion, the company says.

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