April 17, 2014
Falko Heuser, branch manager of Inland Kenworth – Campbell River, says desktop computers and wireless notebooks designated for each service bay help service department technicians improve service work scheduling and tracking.
“The service department also has a new lighting system that provides technicians a bright work environment allowing them to see more clearly when working on customer’s trucks and equipment,” he says. “These updated features and added capacity improve our customers’ experience.”
The new 20,000 square-foot facility is located at 2900 North Island Highway, barely half a mile north of its previous site, and less than 100 miles north of Nanaimo off British Columbia Provincial Route 19A, which is Vancouver Island’s main north-south route.
In celebration of the new dealership, Inland Kenworth – Campbell River will host an open house and grand opening Saturday, May 10.
The new building features a 6,000 square-foot parts department with a parts inventory control system and large parts warehouse. A 10,000 square-foot service department features five drive-throughs and 10 service bays for work on commercial trucks and trailers and off-road equipment. This allows technicians to move trucks and equipment in and out of each bay more efficiently without disrupting service work in the other service bay, Heuser says.
One of the drive-throughs can also be used as an indoor wash bay to wash a full truck and trailer combination.
“Because of their efficiency, the drive-throughs allow us to get trucks back on the road making money faster than we did at our previous location,” Heuser says.
Inland Kenworth – Campbell River has two parts delivery trucks that make regular trips to truck fleets and operators, particularly logging companies with timber harvesting operations in more remote parts of Vancouver Island and in the Powell River area, across the Georgia Straight on the B.C. mainland. And the dealership has four remote service trucks that provide logging companies, contractors and other truck operators service work on their trucks and other equipment.
During the economic slowdown, Inland Kenworth kept its prior Campbell River dealership, which has been in business for more than 35 years, open while other dealers closed their local facilities and waited for the recovery before reopening them.
“After we moved to our new facility, community leaders thanked me on behalf of our company not only for the decision to keep this dealership open, but also for making such a large investment in the community’s future,” Heuser says. “They told me how important our company’s business is to the Campbell River economy, particularly to the forestry, mining and construction industries. It’s a good feeling knowing that our neighbors appreciate and value us for being an integral part of this community.
“We take a certain pride in making decisions that are not only good for our business, but also for our communities,” Heuser says. “That’s why we chose to celebrate our grand opening on a Saturday so that we can provide Campbell River a family-oriented celebration, complete with a barbecue, fun activities for the children as well as a vendor fair, truck rodeo and equipment obstacle course for adults.”
Inland Kenworth – Campbell River is open from 7 a.m. to 11 p.m. Monday through Friday and 8 a.m. to 4:30 p.m. Saturday.