March 16, 2017
After installing a small plug-and-play Geotab telematics device, the Mack Uptime Center can monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. When an issue is detected, Mack OneCall agents can evaluate and provide the customer’s designated contact with information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed.
“Our service network has never been more extensive,”says John Walsh, Mack Trucks vice president of marketing, “never been more capable.”
Geotab manages more than 670,000 connected vehicles globally and Phillip Swaim, director of Mack’s network fixed operations says the upfit process takes about an hour and can be performed at a dealership or by the customer.
Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers May 1 and is compatible with Mack trucks model years 2011 and equipped with Mack engines.