October 16, 2013
Peach State Freightliner of Forest Park, Ga. has been awarded Elite Support Certification by Daimler Trucks North America (DTNA).
DTNA’s Elite Support is a comprehensive support network of dealers trained and certified to provide the highest level of customer service, knowledge, professionalism and service in the trucking industry, the company says. To become Elite Support certified, DTNA says Freightliner and Western Star dealers are required to follow a 129 line item criteria to meet and exceed the needs of the OEM expectations and needs of customer service and excellence.
DTNA says the program involves all areas of the dealership, including service, parts and sales. All facility personnel are trained and have a focus to obtain the best customer service offered.
Rick Reynolds, dealer principal at Peach State Freightliner says certification is a step toward his goal of Peach State Freightliner becoming the Dealer of Choice and Employer of Choice in the Georgia market.
Peach State’s Forest Park location is the second one certified by DTNA. Bryan Leskosky, the company’s Director of Service, says three others are currently going through the process.