May 2, 2013
Quebec, Canada-based Camions Excellence Peterbilt – Laval led Peterbilt’s aftermarket performance in 2012 and was named Peterbilt’s North American Parts and Service Dealer of the Year.
The award was presented during Peterbilt’s annual Dealer Meeting held at the PACCAR Engine manufacturing facility in Columbus, Miss. to dealer principals Nicole and Dany Lussier.
“We are committed to providing every customer with the best possible service and support throughout the life of their vehicles,” said Nicole Lussier. “We invest in the technologies, tools and personnel that set us apart and allow us to help customers maximize their uptime and minimize their costs.”
The dealership, according to Peterbilt General Manager and PACCAR Vice President Bill Kozek, achieved top scores in every Standards of Excellence category, and had the highest parts and service financial score while achieving an excellent absorption rate.
“They embrace all available training, the full parts catalogs of TRP and PACCAR Parts, and the MX-13 engine. They have a fiercely loyal customer base who knows that they will be treated professionally, fairly and quickly,” Kozek says.
“They maintain an outstanding parts inventory and are dedicated to excellent customer service,” Darrin Siver, PACCAR Vice President and PACCAR Parts general manager, says.