X

Southern Connecticut Freightliner earns Elite Support recognition

Successful Dealer Staff June 13, 2014

Southern Connecticut Freightliner has achieved Elite Support certification from Daimler Trucks North America.

“This is a big, big day for Southern Connecticut Freightliner and our customers” says Michael Beauton, executive vice president. “We have been focused on building a durable competitive advantage in the marketplace and Elite Support is a cornerstone of that strategy.”

Elite Support is a customer focused way of doing business that utilizes continuous improvement methodology to drive operational excellence according to Diane Linderman, Continuous Improvement Coordinator at DTNA.

DTNA measures a dealer in 134 different operational areas and the dealer must achieve a 100 percent score to be awarded Elite Support status. SCF is only the second dealer in New England to achieve such status to date, the company says.

Poll

Do you actively capture and use customer data?

Latest

Bruckner Truck Sales holds ground breaking for new location

Dealer PROFIT clinics scheduled for September

Neely Coble Co. chairman passed away

Popular

Thursday at GATS

Dealer PROFIT clinics scheduled for September

Goodyear-FleetHQ serves one millionth customer

Successful Dealer Award

Click here to read about the award and see the nominees for this year's award.