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VIDEO: 4 steps to world class customer service, explained in 100 seconds

Successful Dealer Staff March 4, 2014

Dennis Snow led a discussion at the Work Truck Show in Indianapolis, Ind. Tuesday on customer service and how to create a “World Class Service Organization.”

Snow, President, Snow & Associates, Inc., honed his customer service abilities over 20 years with the Walt Disney World Company, where he managed various operating areas throughout the park and learned what it takes to run a world-class, service-driven operation.

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