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Volvo offering reimbursements for extended repairs

Jason Cannon March 14, 2013

image002Volvo Trucks in North America has launched its Uptime Protection Plan, offering a credit for qualifying repairs that cannot be completed within 24 hours.

Customers registered with Volvo Uptime Protection Plan are reimbursed $100 per day for each day up to five for each warrantable engine repair not completed within 24 hours from the time of diagnosis. Reimbursements will be offered to the customer on a Volvo debit card that can be used at any Volvo Trucks dealership toward the payment of service, parts or accessories.

“Our customers need their trucks up and running and our dealers need their customers to be satisfied,” said David Pardue, Volvo Trucks vice president of aftermarket solutions. “Both are critical to their respective bottom lines.”

Uptime Protection Plan is the most recent service offering focused on uptime from Volvo Trucks. Volvo’s Uptime Protection Plan bundles together the Ride Assured pre-purchased preventative maintenance with extended warranty coverage to offer comprehensive service plans. Ride Assured can be financed with a new truck purchase.

The combination of Ride Assured, ASIST, which is Volvo’s innovative Web-based service management tool, and Remote Diagnostics, provides Volvo Trucks’ North American customers a complete suite of aftermarket solutions designed to keep their trucks on the road.

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