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Volvo Trucks hits milestone with Remote Diagnostics

Jeff Crissey March 14, 2014

13Volvo Trucks announces it has placed its 25,000th truck with its Remote Diagnostics tool into service. The manufacturer began offering the technology in 2012, and is now offering it standard on all of its Class 8 trucks.

Averitt Express took delivery of the milestone truck in early March and now has 700 Remote Diagnostics-equipped power units in its 2,700 truck fleet. Remote Diagnostics is intended to maximize vehicle uptime by providing proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes before the truck enters a fleet maintenance shop or dealer service facility, Volvo says.

The remote communication platform has been a standard feature on all Volvo-powered VNM and VNL models since mid-2012. Last year, Volvo Trucks expanded Remote Diagnostics to include Volvo-powered Volvo VHD and VAH vocational models, making it a standard feature across Volvo’s entire North American product line.

For fleets, Volvo Trucks says Remote Diagnostics helps streamline shop maintenance programs and keep trucks in service. The technology is included for two years with all new Volvo truck purchases, and can be purchased for a nominal fee after 24 months.

“Master technicians are hard to come by. When we can help offload some of the initial diagnostic burden and allow junior technicians to handle the repair orders, it helps make shops more productive,” says Conal Deedy, Volvo Trucks’ product marketing manager, electronics and communications.

According to Deedy, customers have seen a 70 percent reduction in diagnostic time and 20 percent reduction in repair time since Remote Diagnostics first launched.

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