March 25, 2016
Beltway Companies held its third annual Circle of Excellence employee recognition banquet earlier this month and honored 25 employees for superior performance.
The event honored 10 Diamond Certified Technicians, six parts department employees, two truck sales representatives, and seven administrative employees. Each honoree received a leather jacket with the Circle of Excellence emblem to commemorate their achievement. The event also recognized nine new Master Certified service technicians—these individuals will be working towards completing their ASE certification to earn Navistar’s Diamond certification, Beltway Companies says.
“Our Circle of Excellence event celebrates our commitment to continuously improve our customers’ experience, as well as our employees’ work experience, and overall job satisfaction,” says Jack Saum, dealer principal at Beltway Companies.
Saum challenged this year’s honorees to help mentor a peer and provide them with the guidance and leadership that will bring them into the Circle in March of 2017. “This year, four of our honorees were presented their jackets by their mentors rather than department managers, which highlights our strong emphasis on the value of mentorship in personal development.”
The Circle of Excellence recognition program is part of Beltway Companies’ Operation: Clearpath, an initiative focused on employee education, career development and recognition. Beltway says it is also a system that provides transparency for advancement, resources to help employees achieve their career goals, and mentors to support their efforts. The Circle of Excellence honorees have met the performance criteria in their department, and progressed in their personal development through education, training or job advancement.
Mark Reiter, vice president, Customer Service at Navistar, was the keynote speaker for the evening.
Reiter praised Beltway’s Clearpath initiative, “I am honored to join the celebration of these industry professionals. Beltway and its employees are clearly committed to delivering a superior customer experience and improving vehicle uptime. Their dedication to ongoing professional development, aided by the great support of Jack Saum and his leadership team, will assure that Beltway offers the best of the best in skills, knowledge and technical training.”
Saum closed the evening by encouraging employees to always deliver excellent customer service and strive to achieve their personal best while helping fellow employees achieve theirs.
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