November 21, 2017
NTEA has announced it will hold its next member webinar at 11:15 a.m. EST, Tuesday, Dec. 12, 2017. The webinar is titled “Servicetopia – The Ultimate Customer Service Experience.”
What is Servicetopia? NTEA says to imagine an environment where all employees are aligned with the company’s mission and vision, and, each day, they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization and perform their duties with passion, while seeking to meet each customer’s needs. They are professional, work tirelessly to build customer loyalty, and follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. In the end, they add a little pizazz to surprise and delight the customer.
December’s webinar will be presented by Jason Young, author, speaker and trainer from LeadSmart, Inc. A former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture during his 10 years at the airline. Southwest was consistently rated number one in customer service and employee satisfaction, and Young was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
For more information on Young, his presentation and NTEA webinars, please CLICK HERE.
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